Privacy Policy

Last updated: December 19, 2024

1. Introduction

Metrum Health ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare rate intelligence platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • Practice information (specialty, locations)
  • Billing information (processed securely by Stripe)
  • Rate comparison data you choose to enter
  • Notes and comments on negotiations

2.2 Automatically Collected Information

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage analytics
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your subscription and payments
  • Send you alerts about rate changes
  • Improve and personalize your experience
  • Communicate with you about updates and features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures to protect your data:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • SOC 2 Type II compliant infrastructure
  • Access controls and authentication

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications
  • Withdraw consent where applicable

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

8. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings. Essential cookies are required for the platform to function.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform. Your continued use after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@metrumhealth.com